I have been very impressed with how fast my order’s from My Doll’s Life come! Keep up the good work!
— H.R — San Francisco, CA
Placing Your First Order
Orders will be received and processed during our regular business hours: 9 am – 5 pm, Monday – Thursday and 9 am – 4 pm Friday EST. Orders can be placed through our website or by calling us directly at 610-647-1501.
What if I have questions or want to change/cancel my order?
Please call us at 610-647-1501 and a friendly representative will assist you.
Coupons & Sales
Once you register your e-mail address you will receive future announcements of member’s only sales and discount coupons. Please note that coupons cannot be combined. Enter the coupon code to be applied in the Discount Coupon Code box (then click apply) at Check Out.
I need a copy of my receipt/invoice.
A copy of your invoice will be included in your order. If you need another copy you may call us at 610-647-1501.
We will ship orders to Canada. Some restrictions apply. Please see details under Canadian Shipping on the homepage.
When will my order ship?
We ship our packages via USPS or UPS Monday - Friday. Orders are processed and shipped within 1 – 2 business days from when they were placed. Holiday shipping times may vary.
What are my shipping charges?
Standard shipping is based on your order total. A shipping chart is available at the check-out page on our website.
Returns and exchanges will be honored within 30 days of purchase with a proof of purchase.
Register for an account to receive exciting news, updates, discounts, and promotions. Also, if you register you can activate your “wish list”.
View Your Order History
Click on the shopping cart icon to view your ordered and saved items.
My Doll’s Life® Customer Service & Support
Call us at 610-647-1501 and a friendly representative will assist you.
Is there a deadline for reporting a damaged product?
Yes, a 30 day deadline with a proof of purchase.
What happens if a product is out of stock?
If a doll accessory or a pair of shoes is out of stock, we will send a comparable product; there are no back orders.
All products are lead & phthalate-free, Certified Safety Tested, and CPSIA Compliant.
What are Tags?
Tags are a unique feature used to make your shopping experience more fun and convenient. You can tag products as you view them and even explore what other customers are tagging.
What information do we collect from you?
We collect information from you such as your personal contact information and e-mail address when you register on our site, fill out a form, place an order, respond to communication such as e-mail, or participate in another site feature.
What do we use your information for?
Your information and feedback helps us improve our website and better respond to your requests and needs.We may use the information we collect from you in any of the following manners:
-To personalize your shopping experience
-To enhance our website
-To improve customer service
-To process transactions
-To send e-mails, promotions, and discounts
-To direct a site feature such as a survey or promotion
How do we protect your information?
We apply a variety of security measures on our website to ensure all your information is protected and safe.
Yes, cookies are used to make your shopping experience more convenient and pleasurable. Cookies are simply files that are stored, if you allowed, on a user’s computer by a web browser. For the most part, cookies are used to remember the information viewed by the user in order to show relevant information in the future.
We encourage you to call our office to speak to a friendly representative, from 9 am – 5 pm, Monday – Thursday and 9 am – 4 pm Friday EST at 610-647-1501.
My Doll's Life
30 Three Tun Rd. Suite #5
Malvern, PA 19355