Our Policies

My Order

Placing Your First Order

Orders will be received and processed during our regular business hours: 9 am – 5 pm, Monday – Thursday and 9 am – 4 pm Friday EST. Orders can be placed through our website.

What if I have questions or want to change/cancel my order?

Please call us at 610-647-1501 and a friendly representative will assist you.

Coupons & Sales

Once you register your e-mail address you will receive future announcements of member’s only sales and discount coupons. Please note that coupons cannot be combined. Enter the coupon code to be applied in the Discount Coupon Code box (then click apply) at Check Out.  

I need a copy of my receipt/invoice.

A copy of your invoice will be included in your order. If you need another copy you may call us at 610-647-1501.

International Orders

We will ship orders to Canada. Some restrictions apply. Please see details under Canadian Shipping on the homepage.


When will my order ship?

We ship our packages via USPS or UPS Monday - Friday. Orders are processed and shipped within 1 – 2 business days from when they were placed. Holiday shipping times may vary.

What are my shipping charges?

Standard shipping is based on your order total. A shipping chart is available at the check-out page on our website.

Expedited Shipping

Expedited shipping is available for special requests on Domestic orders only. Expedited shipping is not available for any International orders. Please call us for rates at 610-647-1501.  Free Shipping on orders of $60 by entering FREE SHIP coupon code in the Coupon Code box at checkout. Coupons can not be combined. 

Holiday Shipping Guidelines

Orders intended for holiday delivery should be placed by December 14, 2018.  When you place your order, you can anticipate that your order will be shipped out from our PA facility within 24-48 hours. Allow 1-3 business days for delivery to the East Coast,3-4 business days for delivery to the Mid-West and 5-6 business days for delivery to the West Coast. International Shipping, available only to CANADA, shipping time varies.

Order Total


Up to $25.00 $4.95
$25.01-$60.00 $6.95
$60.01-$100.00 $9.95
$100.01-$125 $12.95
$125.01-$150.00 $15.95
$150.01-$200.00 $17.95
$200.01-$250.00 $19.95
$250.01-$300 $22.95
$300.01 + $24.95

Return/Exchange Policy

Returns and exchanges will be honored within 30 days of purchase with a proof of purchase. Shipping charges not included.

My Account

Register for an account to receive exciting news, updates, discounts, and promotions. Also, if you register you can activate your “wish list”.

View Your Order History 

Click on the shopping cart icon to view your ordered and saved items.

Product Information

My Doll’s Life® Customer Service & Support 

Call us at 610-647-1501 and a friendly representative will assist you.

Is there a deadline for reporting a damaged product?

Yes, a 30 day deadline with a proof of purchase.

What happens if a product is out of stock?

If a doll accessory or a pair of shoes is out of stock, we will send a comparable product; there are no back orders.

Safety Compliance

All products are lead & phthalate-free, Certified Safety Tested, and CPSIA Compliant.

What are Tags?

Tags are a unique feature used to make your shopping experience more fun and convenient. You can tag products as you view them and even explore what other customers are tagging.

Privacy Policy

What information do we collect from you?

We collect information from you such as your personal contact information and e-mail address when you register on our site, fill out a form, place an order, respond to communication such as e-mail, or participate in another site feature.

What do we use your information for?

Your information and feedback helps us improve our website and better respond to your requests and needs.We may use the information we collect from you in any of the following manners:

  • To personalize your shopping experience
  • To enhance our website
  • To improve customer service
  • To process transactions
  • To send e-mails, promotions, and discounts
  • To direct a site feature such as a survey or promotion

How do we protect your information?

We apply a variety of security measures on our website to ensure all your information is protected and safe. 

Do we use cookies?

Yes, cookies are used to make your shopping experience more convenient and pleasurable. Cookies are simply files that are stored, if you allowed, on a user’s computer by a web browser. For the most part, cookies are used to remember the information viewed by the user in order to show relevant information in the future.

Online Privacy Policy

This online privacy policy applies only to the information collected while on our website.